Principal / Premium Partners
Q: Can I use a purchase order (PO) to place my order?
A: IAHCSMM does not accept purchase orders of any kind: payment in full is due with an order form or when ordering online
Q: I signed up for a test, am I eligible to order books to study at a member discount?
A: You are not eligible for discounts until you are an IAHCSMM Active or Associate member (complimentary membership is included for the balance of the current billing cycle, upon successful passing of the CRCST exam)
Q: If I’m buying 10 of a textbook, can I select a different item as my free book?
A: You will automatically receive an additional copy of the same book
Q: Can I mix and match the 10 books ordered or accumulate the ten over time?
A: The offer is only valid for purchases of 10 or more of the same title, received in one order
Q: If I over-ordered books, can I return them for a credit?
A: IAHCSMM does not accept returns for any of the publications ordered. Please order only quantities actually needed
Q: Can I have materials shipped using my account with FedEx or other non-UPS carriers?
A: We use UPS exclusively and do not ship with any other providers
Q: Can I have my books sent to my PO Box?
A: UPS is the exclusive carrier for all publications shipped by IAHCSMM, and requires a physical address (UPS does not ship to PO Boxes)
Q: Should I buy the manual or the boxed course?
A: The choice is yours, the boxed course has a study work book to further help prepare you and focus your studies.
Q: As an instructor can I buy only text books for my students and use handouts instead of the workbook?
A: Instructors are required to use the CS Boxed Course for their students, and the copy written materiel contained in the workbook cannot be duplicated
Q: I live outside the United States, how can I pay for publications?
A: Using a credit card or bank draft/money order drawn on U.S. funds
Q: Can I make payments over the phone?
A: Due to credit card restrictions, we can accept only payments that are faxed, mailed or completed at our secure online store